Richmond Lock Surgery

300 St Margaret’s Road, Twickenham, TW1 1PS

Telephone: 020 8892 2543

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Prescriptions

Our on-line prescription service is easy to use and convenient for you, you can order your prescriptions at any time day or night.

Please register for our online prescription ordering service by:

You will then be given the information to enable you to create your own username & password to access the service.

If you would like your prescription to be sent electronically to your usual pharmacy please make a note of this in the comments box when you order.

You can also order repeat prescriptions in writing either bring to the surgery in person or send by post, if you want your prescription to be returned to you by post please include a stamped addressed envelope.

Please allow at least three (3) working days  for us to process your request and order in plenty of time if there are bank holidays coming up or you are going away on holiday.

We do not take repeat prescription requests over the telephone, please do not ask our receptionists to do so as they do not wish to offend you by declining your request. 

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Opening Times

  • Monday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Tuesday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Wednesday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Thursday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Friday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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