Richmond Lock Surgery

300 St Margaret’s Road, Twickenham, TW1 1PS

Telephone: 020 8892 2543

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You can book and manage your appointments at the surgery using the NHS App.  The NHS App gives you a simple and secure way to access a range of NHS services, it can be downloaded on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.  

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.


Alternatively you can telephone us on 020 8892 2543.

Out of hours The NHS is still here for you on weekends and bank holidays if you need urgent care.

We are closed from Friday 6.30 pm until 8 am on Monday (or the next working day for bank holidays.)
If you have a medical problem that cannot wait until the surgery reopens call 111 to speak to a fully trained advisor.
You can also visit 111online, where you will be asked some questions about symptoms and be given medical advice.
Using 999 is for emergencies and should only be called if the situation is life-threatening.
We would like to encourage you to order and collect your repeat prescription before the weekend to avoid running out of your medication and to also seek advice where necessary.
To find out when your local pharmacy is open visit

We are currently offering both telephone and face to face appointments with the doctors.  

Please book a face to face appointment with one of our doctors if you require a physical examination. 

Most appointments with the nursing team are face to face with a few reviews by telephone. When booking an appointment with one of our nurses please let reception know the reason for your appointment, this will allow us to allocate the correct amount of time for your procedure.

Measures are in place to keep you safe from infection during your visit to the surgery and the doctors have asked that you wear a face covering if you have a chest infection, cough, cold or sore throat.

If you need a referral to physiotherapy you do not need to see a doctor,  you can refer yourself via the link: .  

Please DO NOT come into the surgery if you have Covid symptoms or if you have been advised to self isolate, the doctor will be happy to call you and then decide on the best way to proceed.


Home visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

The doctors have instructed our receptionists to ask you several questions before your appointment.   We appreciate your cooperation by answering these questions .

Doctors working week:

Dr Chanyoung Kang:    Monday, Tuesday, Wednesday & Friday

Dr Sophie Harris:          Monday, Tuesday & Thursday

Dr Shwetha Nathan       Moday, Wednesday & Friday

Dr Adrian Brown:           Monday, Tuesday & Thursday

Dr Murali Sivanandan:  Tuesday, Wednesday, Thursday & Friday

Dr Lisa Wray:                Monday, Wednesday, Thursday & Friday


The days the doctors work are subject to staff holidays and sickness, so may vary from week to week.

Opening Times

  • Monday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Tuesday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Wednesday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Thursday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Friday
    08:00am to 06:30pm
    Telephone lines open at 08:00 Doors open at 08:15
  • Saturday
  • Sunday
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