Appointments
Routine appointments
You can book and manage your appointments at the surgery using the NHS App. The NHS App gives you a simple and secure way to access a range of NHS services, it can be downloaded on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.
Alternatively you can telephone us on 020 8892 2543.
We are currently offering both telephone and face to face appointments with the doctors.
Please book a face to face appointment with one of our doctors if you require a physical examination.
If you need a referral to physiotherapy you do not need to see a doctor, you can refer yourself via the link: https://selfrefer.richmondgpalliance.co.uk/
Appointment reminders
Please make a note of your appointment in your diary or calendar when you book for your own record.
We will endeavour to send a reminder message 24 hours before your appointment via the NHS app (providing you are registered for the service), or via email or text message (if you have an email address and/or mobile phone registered with us).
However, we do not guarantee that we will send or you will receive this message due to issues that may arise with mobile services.
Therefore please do not rely on receiving an app or text message.
Thank you.
If you need help when we are closed
If you require medical attention when the surgery is closed:
For a non-life threatening emergency outside of surgery hours call 111 at any time,
You can also visit 111online where you will be asked some questions about symptoms if using the website, or by speaking to a fully trained advisor on the phone.
Using 999 is for emergencies and should only be called if the situation is life-threatening.
To find out when your local pharmacy is open visit www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Cancelling your appointment
If you have an appointment and cannot attend or wish to cancel, please use our online form.
Consult with a Doctor online
You can contact us about a medical, administrative or prescription issue by clicking on this link: https://florey.accurx.com/p/H84060
If you wish to receive a confirmation text of your message being received by the surgery please tick the confirmation of message receipt box before you send us your message.
This short online form is the quickest and simplest way for the majority of our patients to access our clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours 8am – 6pm. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 6pm – 8am. Please contact 111 during out of hours or 999 if you have a medical emergency.
Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
