Richmond Lock Surgery

300 St Margaret’s Road, Twickenham, TW1 1PS

Current time is 16:23 - We're open


Telephone: 020 8892 2543

Fax: 020 8744 3055

Out of Hours: 020 8892 2543


Posted on May 12th, 2020

Our New Computer System download patient leaflet here  New Computer System – Leaflet

On Thursday 4th June, we will be moving to a new clinical computer system. The reason for this change is because our current system is older and increasingly unsuitable for our needs. There will be many benefits that will not be immediately obvious to you as these are mainly clinical, but these changes will help us to improve the way we manage your care.

It is important that you read this very carefully, especially if you are on regular medication or use our online repeat prescription service.

In the coming weeks there will be some unavoidable changes to our services which you need be aware of:

All same day telephone and face to face appointments from Thursday 28th May to Friday 5th June will be for MEDICAL EMERGENCIES ONLY

No advanced appointments will be available from Friday 29th May:    There will be a reduced service with no advanced appointments being made available. There will only be a limited number of same day ‘urgent’ appointments during this time.

Reduced appointment availability, Friday 5th June for ten days:              As we learn to adapt and become comfortable with our new clinical system, despite the training undertaken, we need to anticipate that we will not be able to operate at our usual speed.  So we have reduced our appointment availability from Friday 5th June for a maximum of 10 days.  These appointments will not be available to book until Friday 5th June.

No repeat prescription requests Friday 29th May  May to Monday 8th June:      No prescription requests can be made during this time except in an extreme medical emergency. The emergency situation will be determined by your clinician and will be refused if not appropriate. If you are likely to need a repeat prescription during this period, please request it earlier in May.

Online prescription requests – Monday 25th May until Monday 8th June:  The current system will be suspended on the morning of Monday 25th May until Monday 8th June.  If you currently use an online service for your prescription requests, you must contact the surgery after Monday 8th June to request a new password for the new system. Unfortunately, it is not possible for you to request a new password online as we need to ensure we have sight of a photo ID (passport or driving license) for governance and confidentiality reasons.