This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

We are closed on Bank Holiday Monday 27th May, if you have an urgent medical problem which cannot wait until the surgery re opens please phone 03000 24000

Dr PENNY SOWDEN

Dr Sowden is currently on extended sick leave. She is recovering from surgery and will be away for several months. If you usually see Dr Sowden any of our other doctors will be happy to look after you.  

RETIREMENT NOTICE - DR PHILLIPPA HUGHES

It is with regret we announce the retirement of Dr Phillippa Hughes at the end of May 2019, she will be greatly missed by her colleagues and patients, we wish her every happiness in the future.  

If you have an urgent medical problem which cannot wait until the surgery re-opens please phone our out of hours service by dialing: 111.  Your call will be triaged and you may be given an appointment with the out of hours doctor who is based at Oak Lane Surgery (6 Oak Lane) in Twickenham or you may be directed to the Teddington Urgent Care Centre  at Teddington Memorial Hospital.

If you just require general medical advice or to make an appointment with a GP at one our GP Hubs please call NHS111 by dialing: 111.  Hub GPs are located at Teddington Memorial Hospital and Sheen Lane Surgery in Sheen. 

Did you get great care today?  Please visit: www.iwantgreatcare.org to leave feedback for Richmond Lock Surgery, or complete an NHS Friends & Family card when you next visit us. The NHS Friends & Family test is also now available on this website. Your comments are really important & will help improve the service for you and others.

If you would like to register for our ONLINE services please pick up a form from Reception. Once you have registered & have your user name & password you will be able to book an appointment to see a doctor, cancel an appointment & order repeat prescriptions online via the 'links' at the bottom of the Home Page.

Are you interested in joining our Patient Participation Group? All registered patients are welcome. Please ask reception for further details and an application form. Our PPG meets quarterly and you can read their annual report below which gives details of our survey results, action plan & future commitments. Thank you to those patients who participated in the survey.

Fasting Blood Tests

A fasting blood test means that you have no food or drink (except water) for 12 hours and no alcohol for 48 hours before the test.

Medication is to be taken, unless instructed not to by the doctor.

Please phone reception after 11am for the results 1 week after the test.

Test Results

Please call after 11am to enquire about your test results as our reception staff will have more time to deal with your request & the phone lines should be less busy...

Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website