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Noticeboard

Self-referral into physiotherapy

You can now self refer into physiotherapy without having to see a GP first.,  you must be over 16 years old. See "Self Referral into Physiotherapy" under Further Information for the link to the referral site.

If you have an urgent medical problem which cannot wait until the surgery re-opens please phone our out of hours service by dialing: 111.  Your call will be triaged and you may be given an appointment with the out of hours doctor who is based at Oak Lane Surgery (6 Oak Lane) in Twickenham or you may be directed to the Teddington Urgent Care Centre  at Teddington Memorial Hospital.

If you just require general medical advice or to make an appointment with a GP at one our GP Hubs please call NHS111 by dialing: 111.  Hub GPs are located at Teddington Memorial Hospital and Sheen Lane Surgery in Sheen. 

REPEAT PRESCRIPTIONS

  • You may either order your prescription on-line patient-services.co.uk by using the tear off strip on your previous prescription or in writing to the surgery.
  • Our receptionists have been instructed by the GP's not to take requests for prescriptions over the phone,  Please do not be offended if they refuse to do so, they are following doctor's instructions. 
  • Please allow three (3) working days (excluding weekends & bank holidays)  for your request to be processed. 
  • Please order in plenty of time especially if there are bank holidays coming up or you are going away on holiday. 

If you have an urgent medical problem which cannot wait until the surgery re-opens please phone our out of hours service by dialing: 111.  Your call will be triaged and you may be given an appointment with the out of hours doctor who is based at Oak Lane Surgery (6 Oak Lane) in Twickenham or you may be directed to the Teddington Urgent Care Centre  at Teddington Memorial Hospital.

If you just require general medical advice or to make an appointment with a GP at one our GP Hubs please call NHS111 by dialing: 111.  Hub GPs are located at Teddington Memorial Hospital and Sheen Lane Surgery in Sheen. 

DR PENNY SOWDEN

Dr Sowden is currently on extended sick leave. She is recovering from surgery and will be away for several months. If you usually see Dr Sowden any of our other doctors will be happy to look after you during her absence.  

Did you get great care today?  Please visit: www.iwantgreatcare.org to leave feedback for Richmond Lock Surgery, or complete an NHS Friends & Family card when you next visit us. The NHS Friends & Family test is also now available on this website. Your comments are really important & will help improve the service for you and others.

If you would like to register for our ONLINE services please pick up a form from Reception. Once you have registered & have your user name & password you will be able to book an appointment to see a doctor, cancel an appointment & order repeat prescriptions online via the 'links' at the bottom of the Home Page.

Are you interested in joining our Patient Participation Group? All registered patients are welcome. Please ask reception for further details and an application form. Our PPG meets quarterly and you can read their annual report below which gives details of our survey results, action plan & future commitments. Thank you to those patients who participated in the survey.

When We Are Closed

outofhours

If you have an urgent medical problem which cannot wait until the surgery re-opens please phone our out of hours service by dialing: 111.  Your call will be triaged and you may be given an appointment with the out of hours doctor who is based at Oak Lane Surgery (6 Oak Lane) in Twickenham or you may be directed to the Teddington Urgent Care Treatment Centre  at Teddington Memorial Hospital.

If you just require general medical advice when we are closed or to make an appointment with a GP at one our GP Hubs please call NHS111 by dialing: 111

Hub GPs  are located at Teddington Memorial Hospital and Essex House Surgery in Barnes. 

After hours, at weekends or during bank holidays phone the surgery on   020 8892 2543 to hear this information on a recorded  message. 

Find health help with NHS website and app

The NHS in Richmond has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

NHS 111

NHS 111 is a fast and easy way to access local health services & get the right help.  If you have an urgent medical problem that cannot wait until the surgery re-opens please phone 111.  You will be assessed, given advice & directed straightaway to the local service that can help you best.  This could be A&E, an urgent care centre, an out-of-hours gp, a community nurse, a walk-in centre, an emergency dentist or a late opening chemist. 

You can phone NHS 111 - 24 hours a day, 7 days a week, 365 days a year...                                       

Calls made to 111 from landlines and mobile phones are free.                                                                   

Call NHS 111 if you need medical help fast, but it's not a 999 emergency.

Call 999 in an emergency...

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website