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  • You may either order your prescription on-line by using the tear off strip on your previous prescription or in writing to the surgery.
  • Our receptionists have been instructed by the GP's not to take requests for prescriptions over the phone,  Please do not be offended if they refuse to do so, they are following doctor's instructions. 
  • Please allow three (3) working days (excluding weekends & bank holidays)  for your request to be processed. 
  • Please order in plenty of time especially if there are bank holidays coming up or you are going away on holiday. 

If you have an urgent medical problem which cannot wait until the surgery re-opens please phone our out of hours service by dialing: 111.  Your call will be triaged and you may be given an appointment with the out of hours doctor who is based at Oak Lane Surgery (6 Oak Lane) in Twickenham or you may be directed to the Teddington Urgent Care Centre  at Teddington Memorial Hospital.

If you just require general medical advice or to make an appointment with a GP at one our GP Hubs please call NHS111 by dialing: 111.  Hub GPs are located at Teddington Memorial Hospital and Sheen Lane Surgery in Sheen. 


Dr Sowden is currently on extended sick leave. She is recovering from surgery and will be away for several months. If you usually see Dr Sowden any of our other doctors will be happy to look after you during her absence.  

Did you get great care today?  Please visit: to leave feedback for Richmond Lock Surgery, or complete an NHS Friends & Family card when you next visit us. The NHS Friends & Family test is also now available on this website. Your comments are really important & will help improve the service for you and others.

If you would like to register for our ONLINE services please pick up a form from Reception. Once you have registered & have your user name & password you will be able to book an appointment to see a doctor, cancel an appointment & order repeat prescriptions online via the 'links' at the bottom of the Home Page.

Are you interested in joining our Patient Participation Group? All registered patients are welcome. Please ask reception for further details and an application form. Our PPG meets quarterly and you can read their annual report below which gives details of our survey results, action plan & future commitments. Thank you to those patients who participated in the survey.


Car Parking Update - 9th November 2018

We are still in communication with the parking team at Richmond Coucil, our MP Dr Vince Cable and local councillor Alexander  Ehmann regarding the on-going difficulties faced by patients who need to visit the surgery by car. Councillor Ehmann has now visited the surgery and observed the difficulties first hand. 

As a result of our intervention several “resident permits only” spaces have been changed to “shared use” spaces and these are available to both resident permit holders and non-residents. They are available for a maximum of one hour and non-residents need to pay via RingGo.  If you don’t have a RingGo account and may wish to use these spaces we recommend that you set up a Ringo account in advance and download the App so that it is easier to use when you need it.

These spaces are located in Railshead Road and Kilmorey Drive, we understand that there may be a few more spaces allocated to shared use in the future.

 If you continue to experience difficulties parking or paying to park the PPG would encourage you to contact the Council to ask for patient parking and ease of payment to be considered. This can  by letter or email to both the Parking Team and the Highways and Transport Team as neither seem to have overall responsibility for this issue. Email: and

 Additionally it would be helpful if you contacted your MP at

 and St Margaret’s and North Twickenham councillors:

Cllr Geoff Acton                -
Cllr Alexander Ehmann      -
Cllr Ben Khosa                  -

 in order to raise your concerns.




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