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  • You may either order your prescription on-line by using the tear off strip on your previous prescription or in writing to the surgery.
  • Our receptionists have been instructed by the GP's not to take requests for prescriptions over the phone,  Please do not be offended if they refuse to do so, they are following doctor's instructions. 
  • Please allow three (3) working days (excluding weekends & bank holidays)  for your request to be processed. 
  • Please order in plenty of time especially if there are bank holidays coming up or you are going away on holiday. 

If you have an urgent medical problem which cannot wait until the surgery re-opens please phone our out of hours service by dialing: 111.  Your call will be triaged and you may be given an appointment with the out of hours doctor who is based at Oak Lane Surgery (6 Oak Lane) in Twickenham or you may be directed to the Teddington Urgent Care Centre  at Teddington Memorial Hospital.

If you just require general medical advice or to make an appointment with a GP at one our GP Hubs please call NHS111 by dialing: 111.  Hub GPs are located at Teddington Memorial Hospital and Sheen Lane Surgery in Sheen. 


Dr Sowden is currently on extended sick leave. She is recovering from surgery and will be away for several months. If you usually see Dr Sowden any of our other doctors will be happy to look after you during her absence.  

Did you get great care today?  Please visit: to leave feedback for Richmond Lock Surgery, or complete an NHS Friends & Family card when you next visit us. The NHS Friends & Family test is also now available on this website. Your comments are really important & will help improve the service for you and others.

If you would like to register for our ONLINE services please pick up a form from Reception. Once you have registered & have your user name & password you will be able to book an appointment to see a doctor, cancel an appointment & order repeat prescriptions online via the 'links' at the bottom of the Home Page.

Are you interested in joining our Patient Participation Group? All registered patients are welcome. Please ask reception for further details and an application form. Our PPG meets quarterly and you can read their annual report below which gives details of our survey results, action plan & future commitments. Thank you to those patients who participated in the survey.

Fees for Non NHS Services



Straightforward certificates of fact / sundry short letters                                                


Private sick note or incapacity certificate (for employers)                    


Accident or sickness insurance certificate including holiday cancellation (simple certificate)


Fitness to travel / fly / perform (simple certificate or letter)                   


Validation of private medical insurance claim form (to support a claim for benefit in connection with private medical insurance / completion of a pre-treatment form)  


Passport form / photograph                                                                    


Private prescription for travel abroad                                                      



Extract from notes                                                                


Report on a pro forma (without examination)


Written report providing a detailed opinion and statement on the condition of the patient (without examination)



Pre-employment medical with report                                                        


HGV, PSV & Taxi driver fitness medical

£100 (with examination)

£60 (without examination)

Elderly and other driver fitness medical            

£100 (with examination)

£60 (without examination)

Seat belt exemption certificate                        

£100 (with examination)

£60 (without examination)

Sports fitness to participate medical


Fitness for education to attend University / College  / professional training medical



Access to view computerised records only                                                


Access to view paper or combined paper/computer records                        



Private consultation with GP per 10 minutes (includes certificate or private prescription)


Private phlebotomy practice fee                                                                

£20 + pathology processing & reporting fee invoiced and paid direct to hospital

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website