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  • You may either order your prescription on-line by using the tear off strip on your previous prescription or in writing to the surgery.
  • Our receptionists have been instructed by the GP's not to take requests for prescriptions over the phone,  Please do not be offended if they refuse to do so, they are following doctor's instructions. 
  • Please allow three (3) working days (excluding weekends & bank holidays)  for your request to be processed. 
  • Please order in plenty of time especially if there are bank holidays coming up or you are going away on holiday. 

If you have an urgent medical problem which cannot wait until the surgery re-opens please phone our out of hours service by dialing: 111.  Your call will be triaged and you may be given an appointment with the out of hours doctor who is based at Oak Lane Surgery (6 Oak Lane) in Twickenham or you may be directed to the Teddington Urgent Care Centre  at Teddington Memorial Hospital.

If you just require general medical advice or to make an appointment with a GP at one our GP Hubs please call NHS111 by dialing: 111.  Hub GPs are located at Teddington Memorial Hospital and Sheen Lane Surgery in Sheen. 


Dr Sowden is currently on extended sick leave. She is recovering from surgery and will be away for several months. If you usually see Dr Sowden any of our other doctors will be happy to look after you during her absence.  

Did you get great care today?  Please visit: to leave feedback for Richmond Lock Surgery, or complete an NHS Friends & Family card when you next visit us. The NHS Friends & Family test is also now available on this website. Your comments are really important & will help improve the service for you and others.

If you would like to register for our ONLINE services please pick up a form from Reception. Once you have registered & have your user name & password you will be able to book an appointment to see a doctor, cancel an appointment & order repeat prescriptions online via the 'links' at the bottom of the Home Page.

Are you interested in joining our Patient Participation Group? All registered patients are welcome. Please ask reception for further details and an application form. Our PPG meets quarterly and you can read their annual report below which gives details of our survey results, action plan & future commitments. Thank you to those patients who participated in the survey.

pregnantBaby & Child Health Services

Routine Well Baby & Child (0-5yrs) Clinics are held at St John’s Health Centre, Oak Lane, TW1 2PH on Tuesdays 9.30-11.30am & at Heathfield Childrens Centre, Powder Mill Lane, TW2 6EX on Mondays 1.00-2.30pm. These are 'drop in' clinics.

Every effort is made to provide these clinics, however, it is sometimes necessary to change the times or close a clinic. For more information contact the Hounslow & Richmond Community NHS Trust Health Visitor Team general enquiries on 0208 630 1727 or visit their website which will show the latest details.

For more information please see our Family Health Section

Well Women

Examinations including cervical smears and breast examinations are available during surgery hours. Cervical smears are performed by the practice nurses.  Please ask reception to book you an appointment. 


Ante-natal and post-natal care available during normal surgery hours.

Minor Surgery

Please consult one of the doctors to discuss this.


All forms of contraception are available (including emergency contraception).Patients who would like to be fitted with a coil or contraceptive implant are to make a prior appointment with Dr Sowden. 

Diabetic Clinic

A Diabetic Clinic is held twice monthly with a doctor, nurse, dietician and chiropodist.

Smoking Cessation Services

Help with giving up smoking is offered at the surgery by our practice nurses, who are trained smoking cessation advisors.  Please book an appointment to see one of the nurses for further information.

NHS Health Checks

These are available for patients aged between 40 and 74 years. Please contact reception to make an appointment.

Non NHS Services

We provide some services that are not covered by the NHS, for information regarding fees for these services please see: Further Information: Fees for Non NHS Services  section

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website